Help and Support

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For Coronavirus (Covid-19) help and advice and how to best manage your energy account during this unprecedented time - see our dedicated FAQs page. We also have a dedicated advice page for those struggling to pay.

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Switching to EDF Energy

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Did you know you can submit a meter reading, view your bill, make a payment, request a change to your direct debit and read our COVID FAQ without needing to call? Simply manage your account online at MyAccount or through our App 24/7.

But if you do need to speak to us, we’re here to help. If your query isn’t urgent just Whatsapp us on 07480 802942 or text 07481 341928 and we'll get back to you

Did you know you can manage your account online or through our App 24/7

But if you do need to speak to us, we’re here to help. If your query isn’t urgent just Whatsapp us on 07480 802942 or text 07481 341928 and we’ll get back to you

Switching to EDF Energy from another provider

0333 009 7155
Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Tariffs and general enquiries

0333 200 5100
Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Prepayment tariff enquiries

0333 200 5110
Mon-Fri 8am to 6pm and Saturday 9am to 2pm

Text telephone for customers with hearing difficulties

0800 096 2929
Mon-Fri 8am to 6pm and Saturday 8am to 2pm