17/11/2022 - Government autumn statement announcement update

The government have announced that they plan to keep the Government Energy Price Guarantee in place until 31 March 2024. Visit our page to keep up to date with all the latest news about the Energy Price Guarantee. Our agents won't have any additional information at this time if you call, you can self-serve by logging into MyAccount.

Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.

Emergency help

Do you smell gas or have a power cut?

Find out who you should call - and what do you need to do to stay safe.

Go to our emergency help guide

A smart meter can help you save

It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • You're in control - you can see the cost of your energy
  • Receive more accurate bills
  • Get a better idea of where you use energy in your home with Energy Hub(1) 
  • If you use cards or keys, you can top up online