We’ll look at the amount you pay by Direct Debit on or around 12 months after it was set up, and then on each anniversary. This is known as your ‘annual Direct Debit review’. We might review it before this if, for example, we receive a meter reading, but this isn’t guaranteed. Where possible, we use any previous meter readings we have for you to determine what you're likely to use in the future. When it’s time for a Direct Debit review, we also take into account any outstanding balance on your account. We divide this cost into equal payments, which are spread across the plan.
Once we’ve completed your review, if we have an up to date meter reading and we find your account is in credit or in debit, we’ll usually update your monthly payment amount to spread the balance across the following 12 payments.
If you make any additional ’one-off‘ payments to us these will be taken into account at your next review.
After your annual review, if your Direct Debit needs to increase or decrease to match your estimated annual energy cost, we’ll let you know and make the updates to your account for you. If we carry out any ad hoc reviews then we’ll usually only make changes to the amount you pay if we think it needs to increase or decrease. We do this so that your payments don’t change too often and you continue to pay a regular payment amount.