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Why have you cancelled and replaced my bill?

 

  • Sometimes we might have to cancel your bill to replace it with a more accurate one.
  • The most common reason for this is that we've received a new meter reading from you. This means we can cancel your estimated bill and replace it with an accurate one.
  • For example, the top of your replacement bill will say: 'This bill replaces all bills dated between 31 July and 31 August' (older-style bills will say 'We've recently cancelled some charges for you'). As we always cancel the first bill, you'll only pay once for the energy you've used.
  • If you've paid anything towards the first bill, we'll take that amount off the balance on your replacement bill.

 

Can you give me an example of how a replacement bill works?

Yes, we can show you what happens when we cancel an estimated bill and replace it with an accurate bill.

  • You get an estimated bill for £100 for the period 1 January to 31 January – it's estimated because you didn't give us a meter reading.
  • You pay us £100.
  • You give us a meter reading on 25 February, which shows you've used more energy than we'd expected.
  • We cancel the original bill and replace it with a new bill for £250 for the period 1 January to 25 February. The new bill says: 'This bill replaces all bills dated between 1 January and 25 February'.
  • Your replacement bill is based on your meter reading, which means you'll now pay for the exact amount of energy you've used.
  • But as you've already paid £100 towards your energy use during this period, we take this off the balance, so you owe us £150.