Why have you cancelled and replaced my bill?

Sometimes we might have to cancel your bill to replace it with a more accurate one.
The most common reason for this is that we've received a new meter reading from you. This means we can cancel your estimated bill and replace it with an accurate one.
For example, the top of your replacement bill will say: 'This bill replaces all bills dated between 31 July and 31 August' (older-style bills will say 'We've recently cancelled some charges for you'). As we always cancel the first bill, you'll only pay once for the energy you've used.
If you've paid anything towards the first bill, we'll take that amount off the balance on your replacement bill.

Yes, we can show you what happens when we cancel an estimated bill and replace it with an accurate bill.

You get an estimated bill for £100 for the period 1 January to 31 January – it's estimated because you didn't give us a meter reading.
You pay us £100.
You give us a meter reading on 25 February, which shows you've used more energy than we'd expected.
We cancel the original bill and replace it with a new bill for £250 for the period 1 January to 25 February. The new bill says: 'This bill replaces all bills dated between 1 January and 25 February'.
Your replacement bill is based on your meter reading, which means you'll now pay for the exact amount of energy you've used.
But as you've already paid £100 towards your energy use during this period, we take this off the balance, so you owe us £150.

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