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Why has my monthly Direct Debit not been taken from my bank account?

If you have successfully set up a Direct Debit with us and have had no communication to advise of any problems we would advise speaking to your bank to check that there are no issues at their end.

If they advise that there is an active Direct Debit set up with EDF Energy please get in touch using the Chat button on the right, so we can look into why no amount has been taken this month.

If we ever change your Direct Debit in any way we will get in touch with you at least 14 days in advance to notify you. If it is cancelled for whatever reason, we will write to you to notify you of this.