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Why don't I have a bill/statement yet?

Contents
- I'm waiting for my first bill/statement
- I have given a meter reading but not received a bill/statement


Your first bill/statement

1. How long will it be before I see my first bill/statement on the app or in MyAccount?

The table below shows when to expect your first bill/statement. The timings are usually accurate, but sometimes it can take another five days for your bill to appear.

Payment methodTime it takes to see your first bill
Budget Direct Debit6 months
Direct Debit Whole Amount (Monthly)1 month
Direct Debit Whole Amount (Quarterly)3 months
Cash Cheque Monthly1 month
Cash Cheque Quarterly3 months
Prepayment (pay as you go)12 months


2. I pay by Direct Debit and the table says I should have had my first bill by now – so why don't I have a bill yet?

We won't have been able to send you a bill if we didn't get a meter reading from you. We'd have asked you for your reading at around:

  • six months and 12 months of you setting up on Budget Direct Debit
  • one month of you setting up on Direct Debit Whole Amount (Monthly)
  • three months of you setting up on Direct Debit Whole Amount (Quarterly)

Once you've been with us a bit longer, we'll send you an estimated bill if we don't get your meter readings. But we don't have enough information about your energy use to give you an estimated bill at this stage.

If you have given us a meter reading recently, it normally takes up to five days to generate your bill (sometimes it can take up to 24 days). We'll let you know when your bill is ready via the EDF app or MyAccount.

Learn more about how budget direct debit works

3. Still think you should have had your first bill/statement by now?

Get in touch by clicking the Chat button on the right, and we'll work out what's happened.

Getting a bill/statement after a meter reading

1. I gave you a meter reading, so why don't I have a bill yet?

We normally have your bill ready within 24 hours of getting your meter reading. But here are some reasons why it may take longer:

  • You've been really quick to submit your reading after we asked you to. We really appreciate your speedy response, but our system might take up to five days to catch up.
  • Something about your bill has suggested we need to double check it's right. It could be that your bill covers a longer period than normal; or it says you're using a lot of energy each day; or maybe your meter reading looked too high compared with your last reading. It can take a few days to work out what's happened before we send your bill.
  • You gave us your meter reading too soon after your last bill. We don't want to overload you with another bill, so we'll wait until your next bill is actually due. When the time's right, we'll ask you for another meter reading, so we can send you a bill for the energy you've used.

Although we didn't give you a bill initially, we still use the meter reading to update your account. This will help us to keep your next bill more accurate.

2. Still think you should have a bill/statement by now?

Get in touch by clicking the Chat button on the right, and we'll work out what's happened.


Other useful articles:

How does Budget Direct Debit work?
How does Direct Debit Whole Amount (Monthly) work?
How does Direct Debit Whole Amount (Quarterly) work?
How do ‘Cash Cheque Quarterly’ bills work?
How do ‘Cash Cheque Monthly’ bills work?