Have you left EDF?
We don't get any readings from your smart meter after you leave us, so we can't update your Energy Hub.
Have you moved home?
You'll need to create a new energy profile for your new home: go into MyAccount for your new address, and then find 'Energy profile' in your Energy Hub.
We're here to help if you still think something's not right – send us a message by going to the following:
1. Tap on 'Help' in the tab bar below
2. Tap on "Send us a message"