Why doesn't my Energy Hub get updated anymore?

Have you left EDF?

We don't get any readings from your smart meter after you leave us, so we can't update your Energy Hub.

Have you moved home?

You'll need to create a new energy profile for your new home: go into MyAccount for your new address, and then find 'Energy profile' in your Energy Hub.

We're here to help if you still think something's not right – send us a message by going to the following:

1. Tap on 'Help' in the tab bar below

2. Tap on "Send us a message"

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home