Who's going to be impacted by the price cap increase?

Ofgem's announcement confirms that energy costs increased in the face of unprecedented market conditions. As a result, Ofgem is increasing the price cap by 54% from 1 April. As a result, we've taken the difficult decision to increase our Standard (Variable) tariff prices in line with Ofgem's new cap.

We know that this will not be welcome news – but we want to be fully transparent, giving our customers as much notice as possible.

 

What happens next?

EDF customers on one of our variable tariffs

We'll be contacting you to explain how these changes will affect your household bills. Existing EDF customers can check the list below to see which tariffs are impacted by the Ofgem price cap increase. New prices will start from 1 April.

- Standard (Variable) - customers with credit and prepayment meters

- Deemed credit and prepayment

- Safeguard Assist Capped

- Safeguard Assist Deemed

- Welcome Variable (former Utility Point customers)

- Welcome Standard and Welcome Prepay (former Zog Energy customers)

Our Standard (Variable) tariff remains our cheapest price at this time, and you don't need to do anything to keep these prices. All our best prices for existing customers are available online, so we won't be able to give you a better price if you call. 

You can view all our available tariffs in the My tariff screen.

 

Other ways we're offering customers support during this time

To help you manage your energy, we can give you a smart meter and access to our Energy Hub for free. This will help you understand how much energy you use, plus give you personalised energy-saving tips and advice.

 

Want us to alert you when energy prices go down? Then, sign up for our price alert emails, and we'll let you know when this happens.

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