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Who do I contact about a power cut?

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator.

Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge.

Get more information on the power cut call 105 service

Alternatively, you can call EDF Energy 0333 200 5100(1) to find out who your electricity provider is.

To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’.

 

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.