When trying to sign up to MyAccount it says my surname is invalid

  1. A mis-spelt surname on your EDF account on our system could be to blame. If the spelling of your surname on your bill is different to the one you are trying to register, this will prevent you from setting up your online account.

    Please contact us to verify the correct spelling of your name. We can then make the necessary amendments to allow you to successfully set up your online MyAccount.
     
  2. More than one person is named on the bill. There will be a 'primary' account holder registered on our system, and only their name would be valid when registering for MyAccount.

We're sorry if you're having issues logging in

Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home