What should I do if I haven't received my final bill from my old supplier?
For the agreed date you switched supplier to us we will send the meter reading(s) you've given us to your old supplier. Once we have agreed these meter readings with your previous supplier they will use them to close your account and we will use the same reading(s) to start your account with us.
Your previous supplier should send your final bill to settle any outstanding balance you have with them. This whole process can take up to 6 weeks.
Failure to provide actual meter readings when requested will mean estimated readings may be used between the two suppliers.