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What do I need to know about the Flexible Control tariff?

Contents


What is Flexible Control?

Flexible Control is a long term tariff with no exit fees which ensures, that for the duration of this tariff, that you will always pay 2.5% less than the Ofgem cap price for your unit rates. Ofgem will review the prices twice a year and if these change, your unit prices on the Flexible Control tariff will change to ensure they remain 2.5% less than the Ofgem cap price for your unit rates. These could go up or down and would be effective on 1 April and 1 October. We will contact you via your preferred communication preference to advise you what these will be.

Who is Flexible Control available for?

This is available for existing customers who are currently on the Standard Variable tariff. You can sign up for this tariff on line through MyAccount by visiting edfenergy.com/myaccount or by contacting us on 0333 200 5100.

Why should I choose Flexible Control?

As of 1 January 2019 the Ofgem SVT (Standard Variable Tariff) Price Cap comes into effect. This places a cap on what energy suppliers can charge SVT customers.  The cap price was announced by Ofgem in early November and as a result we have launched Flexible Control. This is exclusive for existing customers who are currently on EDF Energy’s Standard Variable Tariff. By signing up to this tariff you can guarantee that you will always pay 2.5% less than the SVT cap price for their unit rates. You can view Ofgem’s published cap prices at ofgem.gov.uk

How will I know I am on the Flexible Control tariff?

Your welcome pack

You will receive a welcome pack that includes:

  • a letter or email confirming your new tariff details, payment method and key dates for your diary (your cool-off period, when you should submit your first meter readings, and your expected switch date)
  • information on all the benefits, prices and terms and conditions of your new tariff
  • your contract

You'll either get your welcome pack through the post, or we'll email you a link to view it online. You'll receive it by email if you've chosen to go paperless, or have signed up to an online-only tariff. If that's the case, then you'll need to register for MyAccount to view your welcome pack.

Managing your account online

Once you receive your welcome pack, you’ll be able to register for MyAccount. Please remember to use the same email address you gave us when you signed up to your account.

MyAccount allows you to track the progress of your account set-up, and manage your account securely at any time - have a look all the things you can do using MyAccount.

Your supply start date

We'll let you know once your account set-up is complete, and when we will start supplying your energy.

From there, we’ll be in touch when it’s time to give us your meter readings, or if we need anything else from you.

Until then, just sit back and relax!

How can I guarantee the prices?

For the duration of this tariff, you’re guaranteed to pay 2.5% less per unit rate than Ofgem’s published Standard Variable capped unit rate. You will pay the same as Ofgem published cap prices for the daily standing charges in your area. Your unit rate can go up as well as down but will always be less than Ofgem’s published Standard Variable capped unit rates for the duration of the tariff. You can view Ofgem’s published cap prices at ofgem.gov.uk . Any price changes will take effect from the 1st of April and the 1st of October each year. We will contact you to tell you what your unit rate will be prior to the effective dates and your new unit rate will be set out in your Tariff Information Label.

How can I view Ofgem's published cap prices?

You can view Ofgem’s published cap prices at ofgem.gov.uk