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What do I do if I have a problem with my HeatSmart?

If you have any problems with your HeatSmart®, either your Netatmo smart thermostat or your installation, please contact your installation partner.

  • For installations before 01/07/2017 call 0800 915 4321* (option 4).
  • For installations after 01/07/2017 call 0800 953 3080*

Remember HeatSmart® comes with two year warranty on the thermostat and one year warranty on the installation work.

*Calls to 0800 numbers are free from BT landlines. Other network operators’ charges may vary.