I can't afford to pay my bill

Please get in touch within 14 days of getting your bill to discuss your options.

Contact EDF

If you need just a few more weeks, we might be able to extend your payment deadline.

If you need a bit longer, we might be able to set you up on an instalment plan. This would allow you to pay off your balance in smaller amounts over an agreed period.

Please remember you need to keep up with your instalments once you've set up a plan. If you miss a payment, we’ll need to start our debt recovery process.

I've already had a payment reminder...

The above advice might not apply, as you now need to pay straight away. But we're here to help if you're struggling to pay, so please get in touch.

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