What to do

Move your in-home display to a plug socket closer to your electricity meter


The loss of information could be caused by either the distance of the in-home display from the electricity meter or interference.

The in-home display typically has a range of 20-30ft, interference will reduce this. It is recommended to move the in-home display closer to the meter so a stronger signal is received which would cause fewer dropouts of signal resulting in issues.

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home