Your meter and meter readings

What help do you need with your meter?

Help with damaged or faulty meters
Help with meter readings
Help with prepayment or PAYG meter problems

What's wrong with your meter?

I've got a damaged or faulty in-home display
My meter is damaged
My meter display is blank or says 'call help'
My meter is making noises
My meter's box is broken
The clock on my Economy 7 meter is wrong

What in-home display do you have?

Chameleon 3 in-home display
Geo trio in-home display
Other in-home displays (E.g. Accessible Geo Trio)

What's not working on the in-home display?

Only showing 1 fuel
You’re a dual customer but only one fuel icon is being displayed on the screen
Faulty (no power / broken screen)
Waiting on current data or lost connection
Showing £1.66
The price shown on the display is incorrectly showing £1.66
Incorrect time
The time showing on the top right of the screen is incorrect
Incorrect Tariff
Showing £9999
The price shown on the display is incorrectly showing £9999
My issue is not listed here
None of the above describe the issue I am experiencing at the moment

What to do

Move your in-home display to a plug socket closer to your electricity meter

Why?

The loss of information could be caused by either the distance of the in-home display from the electricity meter or interference.

The in-home display typically has a range of 20-30ft, interference will reduce this. It is recommended to move the in-home display closer to the meter so a stronger signal is received which would cause fewer dropouts of signal resulting in issues.

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Your meter and meter readings