Your meter and meter readings
What help do you need with your meter?
What's wrong with your meter?
What in-home display do you have?
What's not working on the in-home display?
Only showing 1 fuelYou’re a dual customer but only one fuel icon is being displayed on the screen
Faulty (no power / broken screen)
Waiting on current data or lost connection
Showing £1.66The price shown on the display is incorrectly showing £1.66
Incorrect timeThe time showing on the top right of the screen is incorrect
Showing £9999The price shown on the display is incorrectly showing £9999
My issue is not listed hereNone of the above describe the issue I am experiencing at the moment
What to do
The loss of information could be caused by either the distance of the in-home display from the electricity meter or interference.
The in-home display typically has a range of 20-30ft, interference will reduce this. It is recommended to move the in-home display closer to the meter so a stronger signal is received which would cause fewer dropouts of signal resulting in issues.