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What do the ‘plus’ and ‘minus’ signs mean before my account balance in the EDF Energy mobile app?

If your account balance shows a ‘plus’ sign and is based on a recent meter reading then your account is in credit. If you’d like us to refund this credit balance, please contact us using the Chat button on the right.

If the balance showing on your account has a ‘minus’ sign before it, this means your account is in debit and you owe us money. To avoid this, it’s a good idea to provide a meter reading so we know how much energy you’ve used and can make sure your account balance is updated accurately.