What to do

Move your in-home display to a plug socket closer to your electricity meter

Why?

The loss of information could be caused by either the distance of the in-home display from the electricity meter or interference.

The in-home display typically has a range of 20-30ft, interference will reduce this. It is recommended to move the in-home display closer to the meter so a stronger signal is received which would cause fewer dropouts of signal resulting in issues.

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What to do

Complete a Hard reset

Step 1: If the in-home display has a power button on the back then hold this down until the in-home display is switched off completely.

Step 2: If you can't find a power button disconnect the in-home display from the power supply and remove the batteries (if you are able to) for 1 minute.

Step 3: Re-insert the batteries and reconnect the in-home display to the power supply.

Step 4: The in-home display will then attempt to connect to the Smart Meter(s).

* It can take up to 24 hours for the information with regards to usage to re appear. Historical information will not be lost by performing a hard reset.

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