Our tariffs and services
Understanding your EDF tariff
Find all your tariff information in MyAccount - just choose 'Tariff details' from the menu; then click 'Tariff information label'.
How much do I pay for my energy?
This depends on:
- How much energy you use – your meter readings
- The cost of your energy – set by your tariff rates
Your tariff has two types of rates:
- Unit rate – this tells you how much you pay for every kWh of electricity and gas you use
- Standing charge – this is the small daily charge you pay for your electricity and gas supply. Even if you don’t use any energy, you still need to pay the standing charge for that day.
Your tariff rates are determined by your:
- Type of tariff – you'll pay lower rates when you choose an online-only tariff, compared to a full-service tariff that gives you access to call centre support.
- Length of tariff – when you choose a fixed tariff, you'll pay a little more for the security of fixing your tariff rates for longer.
- Payment method – you'll pay lower unit rates when you pay by Direct Debit and Pay As You Go, compared to Cash/Cheque.
Where can I find my tariff details?
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in two places.
- In MyAccount: select 'Tariff details' from the menu; then click 'Tariff information label'.
- Your contract: we sent you a contract pack when you signed up to your new tariff; you would have received this by post or email, depending on your contact preferences.
What is Economy 7 and can it help me save money?
Economy 7 - also known sometimes as a 'white meter' or 'white meter heating' - is an electricity tariff which provides cheap off-peak electricity (ie. during the night). Only properties with a special electricity meter, which provides two different readings (one for electricity used during the day, priced higher, and the other for the night, priced lower) can take advantage of the Economy 7 tariff.
If you're on Economy 7, you'll receive a full 7 hours (although not necessarily a continuous 7 hour period) at the reduced rate in each 24 hour period. To check your off peak times, have a look at your energy bill.
How do I change my Economy 7 tariff to a standard tariff?
You have a smart meter
Tell us you'd like a standard tariff, and we'll make a few changes to your smart meter set-up that will allow you switch.
You don't have a smart meter
You won't need to get a new meter, as we can simply 'totalise' your rates. This means you'll pay one rate for your electricity, rather than a separate day and night rate. It may also be a cheaper option, if you have gas central heating and/or use less than 25% of your electricity at night.
How can I avoid price rises?
Fixed prices are more expensive than Standard (Variable) tariffs right now, but they protect against future price rises and may help you save long-term.
Fixed tariffs mean you’ll pay the same price for your energy for the whole of your contract. So even if the price of energy goes up, you won’t pay any more. Existing EDF customers can view our current available tariff in MyAccount. Log in to MyAccount to see our tariffs and switch, or find out more about changing your tariff.
Changing your tariff
Can I move onto a cheaper tariff?
You can quickly check your tariff options in MyAccount:
- Log in to MyAccount
- Select 'Change tariff' to see your options
- Look at the top of the screen: it shows your current tariff's monthly estimated cost, end date, and early exit fee (if there's one to pay)
- See if any tariff on offer has a lower monthly estimated cost than your current tariff.
We'll always get in touch about three months before your tariff ends – that's often the best time to change tariff.
Remember to factor in the cost of your exit fee (if you have one) when making your decision to change tariff.
Where can I find the unit rates for your tariffs?
Our tariff information labels have all this information. You’ll need to enter your postcode. You can then narrow down your search (if you’re looking for a particular tariff) by entering:
- your fuel type
- your payment method
- your tariff type (fixed or variable)
- your meter type (standard, prepayment or Economy 7)
- the name of your current tariff.
You’ll also find your unit rates and standing charge prices on your bill (on the page after the summary), as well as your electricity and gas prices (in the breakdown).
I signed up to a new tariff with an offer. When will I get my credit?
You'll get your credit or voucher within 30 to 60 days of signing up to your new tariff. Your bill will show you when your credit has been added to your account.
I have a complex electricity meter. How do I change tariff?
Most of our customers have standard meters (single rate) and Economy 7 meters (two rates).
But some customers have a 'complex' meter (also known as a restricted meter or a non-standard meter). Economy 10, Super Tariff and off-peak meters are a few examples of complex meters.
Will I need to pay an exit fee if I cancel my tariff and move to another EDF tariff?
You need to pay your tariff's exit fee if you cancel your tariff with more than three months to go on your contract - even if you're cancelling it to move onto another EDF tariff.
You don't have to pay the exit fee if your tariff is due to end within the next three months, or if you cancel within the 14-day cooling off period when you first sign up.
Not all tariffs have an exit fee. Dual fuel tariffs have one exit fee for electricity and one for gas.
Check if your tariff has an exit fee in MyAccount - select 'Tariff details' from the menu and then click on 'Tariff information label'. Look for 'Exit fee' towards the bottom of the table. You can also look at the terms and conditions in your tariff's welcome booklet (under 'Charges' on page 1). If you can't find it, go to our terms and conditions page, where you'll find the welcome booklets of all our tariffs.
Switching energy provider
How can I switch to EDF?
Switching to EDF is simple - to get started get a quote, choose your tariff and buy online. From there we'll take responsibility for your switch:
- We'll talk to your current supplier so you don't have to
- We'll contact you when we're ready for your meter reading(s)
- We'll let you know when your switch is complete
I’ve moved to a property with a different energy supplier. How can I switch to EDF?
We should be able to move your tariff to your new address. We’ll even get in touch with the existing supplier to organise it.
Log in to MyAccount to tell us you’ve moved, and make sure you have the following details handy when you contact us:
- Your account number
- The address of your new home
Once you've started the switch process, be sure to look at our advice for new customers.
Am I able to sign up to your Standard Variable tariff as a new customer to EDF?
Yes. Bear in mind we can’t offer you a cheaper Standard (Variable) tariff price than your current energy supplier. Standard (Variable) prices are linked to the Ofgem Price Cap.
You can keep an eye on energy deals by signing up to our energy alerts. We’ll let you know when energy prices are coming down, this means we may be able to offer you a better deal than your current energy supplier when this happens.
If you’re new to EDF and want to take our Standard (Variable) tariff, you’ll need to give us a call to be able to do this, you can’t sign up online. You can then chat with our team about the pros and cons to make sure this is the best option for you at this time.
If your current supplier has exited the energy market and is unable to supply you with energy, Citizens Advice recommend you avoid switching to someone new until your account has been moved over to a new supplier.
How do I switch to another supplier?
First of all you’ll need to sign up with a new energy supplier. You should be able to do this on their website. At this point your new supplier will ask you for your current meter readings. After you've sent them, they’ll pass them back to us so we can confirm them. We’ll then close your account and send you a final statement. You should get this within six weeks of the switch to your new supplier.
If your account’s in credit when you switch, we’ll automatically refund anything we owe you within 14 days of you getting your final bill. Please don't cancel your Direct Debit if you switch supplier – we'll do everything for you if you keep your Direct Debit active.
If you owe us money when you switch, you’ll need to pay the outstanding balance before we can close your account. You can login to MyAccount and pay the outstanding balance online.
If you have a prepayment meter, you should keep using your EDF card or key until your new supplier gives you another one. Then please send our card or key back to us (it’s free) at this address:
Freepost EDF CUSTOMER CORRESPONDENCE
EDF's insurance policy
Can I buy an EDF BoilerCare policy if I’m not an EDF customer?
Yes. We are happy to provide you with EDF BoilerCare insurance cover even if you are not an existing EDF customer.
I received an error message saying my insurance policy couldn't be fulfilled unless I write to email@example.com. Why is this?
We’re sorry this happened. This doesn’t affect your tariff but if you wish to claim the cover and haven’t yet done so, please email firstname.lastname@example.org and give full name, address and contact details. Intana, our trusted insurance provider, will then get in touch with you. This may be up to 30 days after you have taken out the tariff as you need to be live on both electricity and gas with EDF to be eligible for the insurance cover. The policy is subject to Intana terms and conditions.
How do I contact the team or register for a Feed-in Tariff?
- Email Feedintariffs@EDFEnergy.com
- Write to us at: Freepost, EDF CUSTOMER CORRESPONDENCE
- Call us on 0333 009 7009.
Where can I find my Feed-in Tariff ID?
We give you a Feed-in Tariff ID once we register your application with Ofgem. You can find it on your welcome letter or email, as well as on any reminders we’ve sent you about reading your meter.
How and when do I need to send you my Feed-in Tariff meter readings?
If you’ve given us an email address, on the first day of your meter-reading months we’ll send you a link on to a web page where you can give us your readings. You'll need to do this during your meter-reading months - to check this, see section 1.4 of your Statement of Terms. Please note that MyAccount isn’t connected to the Feed-in Tariff scheme, so you won't be able to submit your meter readings there.
If we don’t have an email address for you, we’ll write to you to remind you to read your meter in the first 10 days of each meter reading month. You can also call us on 0333 009 7009(2) to give us your readings if you prefer. Choose option 1, and use the phone keypad to type in your Customer ID number.
I’ve sent my reading for my Feed-in Tariff. When will I get my payment?
As long as we get your meter reading in the right meter reading month, and your reading is what we expect, we’ll normally pay you within 10 working days. If your readings are different to what we expect (this depends on the type and size of your system), we’ll get in touch with you as soon as we can to request further information.
Remember that according to your contract, we are required to pay you within 90 days of the last day of your meter reading month (check your Statement of Terms for more information).
Will I be eligible for a Feed-in Tariff if I move into a house that already has a system that generates electricity?
Owning a home doesn’t necessarily mean you’ll get Feed-in Tariff payments. In order to be eligible, a system must have already been registered by a previous owner. Sometimes a previous owner or third party company will own the installation and be entitled to te Feed-in Tariff payments. So you’ll need to show us proof that you are the owner of the installation.
If you’re thinking about buying a property which already has a renewable installation, you should get some independent legal advice to check who owns it. And if you’re looking at renting somewhere with a renewable installation, talk to your landlord about who receives the Feed-in Tariff payments.
If you move into a house and you're eligible for the Feed-in Tariff, you'll need to complete a change of ownership form and return it to us.
What do the terms ‘Feed-in Tariff Generator’ and ‘Nominated Recipient’ mean?
The Feed-in Tariff Generator is the person who’s eligible to claim the Feed-in Tariff payments, i.e. the person or company who paid for the installation. The Nominated Recipient is someone who the Feed-in Tariff Generator has asked us to give the payments to instead of them.
Is EDF a Feed-in Tariff Licensee?
Yes, we’re a Mandatory Feed-in Tariff Licensee. That means we must pay the Feed-in Tariff for eligible installations in the following situations:
- If the site is supplied by a voluntary Feed-in Tariff licensee but the generator (i.e. the person or company who paid for the system to be installed) asks us to pay the Feed-in Tariff.
- If the site is supplied by another electricity company, which isn’t a Feed-in Tariff licensee, and the generator asks us to pay the Feed-in Tariff.
- If the site doesn’t have an electricity supplier and the generator asks us to pay the Feed-in Tariff.
I’ve had some modifications made to my solar energy system. What do I need to do next?
If the work you’ve had done was to the inverter, it won’t make any difference to your Feed-in Tariff so you don’t need to let us know. For anything else, email us to tell us what’s changed.
When I send you my Feed-in Tariff readings, I get a message that talks about ‘seasonal variances’. What does this mean?
If you’ve given us a reading that’s more than half what we expect in a year, you’ll see this message. It’s just to double check that the reading you’ve given us is correct. Please check you’ve given us the reading as it appears on your meter, and haven’t included any numbers after the decimal point. If you’re sure the reading is correct, add a comment in the box to tell us that. Throughout the year, the amount of electricity a renewable technology system generates varies. This is for lots of different reasons depending on the type of system - so it could be affected by less daylight, more cloud, more or less wind or differing temperatures.
How do I change the bank account that you pay my Feed-in Tariffs into?
Can my Feed-in Tariff payments go to someone else?
Yes. Fill in this form and return it to us at Feedintariffs@EDFEnergy.com. This will let us know who you want us to pay them to. The person who will receive the payments will also need to sign the form advising of how many installations they receive payment for.
I'm having some work done on my property, and they're taking the solar panels off the roof to do it. Will this affect my Feed-in Tariff?
As long as the same equipment is used, the panels are put back in the same location and connected to the same electricity meter as they were before, your Feed-in Tariff shouldn't be affected. Whilst your panels are not connected, you won't generate any electricity, so payments won't be due for the time covered.
How often can I swap between a Power Purchase Agreement and a Feed-in Tariff Export agreement?
You can only do this if you've been with the scheme for a year or more. The same goes for doing it the other way round - i.e. if you want to opt out and sell exported electricity on the open market rather than receive export payments from your Feed-in Tariff licensee. After the first year you can change, but only once every 12 months.
I want to have an export meter fitted, or I have a generarion only Feed-in Tariff and would like to change this so I get Feed-in Tariff export payments. What should I do?
Email us to make your request. we'll ask you some questions to see if you qualify, and send you a form to fill in.
EDF's insurance policy
Open Monday to Friday 9am-5pm. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
Lines are open Monday to Friday 10am to 4pm. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.