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Our phone numbers (Warm Home Discount)

Due to the ongoing efforts to minimise the risk of COVID-19, we’re currently running reduced services.

This means it will take longer to answer your call whilst we prioritise urgent calls from customers who are vulnerable or have no electricity supply.

If your call isn’t urgent, you might find it quicker to manage your account online. Please bear with us during this time.

Warm Home Discount enquiries

0333 009 7010 (1)
Mon-Fri 8am to 8pm

General account enquiries for existing customers

0333 200 5100 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Priority services

0800 269 450 (2)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

Prepayment customers (pay-as-you-go)

0333 200 5110 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Text telephone for customers with hearing difficulties

0800 096 2929 (2)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

If these numbers are not what you are looking for, you can find a full list of our phone numbers here.

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.