Our phone numbers (energy advice)
General account enquiries for existing customers
0333 200 5100 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Priority services
0800 269 450 (2)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Energy efficiency enquiries
0333 009 6999 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Warm Home Discount enquiries
0333 009 7010 (1)
Mon-Fri 8am to 6pm
Prepayment customers (pay-as-you-go)
0333 200 5110 (1)
Mon-Fri 8am to 6pm and Saturday 9am to 2pm
Text telephone for customers with hearing difficulties
0800 096 2929 (2)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
If these numbers are not what you are looking for, you can find a full list of our phone numbers here.
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.