Our phone numbers (energy advice)

General account enquiries for existing customers

0333 200 5100 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Priority services

0800 269 450 (2)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

Energy efficiency enquiries

0333 009 6999 (1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

Warm Home Discount enquiries

0333 009 7010 (1)
Mon-Fri 8am to 8pm

Prepayment customers (pay-as-you-go)

0333 200 5110 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Text telephone for customers with hearing difficulties

0800 096 2929 (2)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

If these numbers are not what you are looking for, you can find a full list of our phone numbers here.

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.