Our phone numbers

Useful numbers for existing customers

General account enquiries

0333 200 5100 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Check your balance, submit a meter reading or make a payment

0333 200 5108 (1)
Automated 24 hour line

Prepayment meter enquiries

0333 200 5110 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Smart meter enquiries

0333 200 5104 (1) (to book a Smart meter installation)
0333 009 7000 (1) (for Smart meter general enquiries)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Text telephone for customers with hearing difficulties

0800 096 2929 (2)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Switching to EDF Energy or renewing your tariff with us

Switching to EDF Energy (new customers only)

0333 009 7155(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Renewing your energy tariff with EDF Energy (existing customers)

0333 200 5100 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Emergencies

Gas emergencies

0800 111 999 (2)

Electrical emergencies (power cuts)

105 (from mobile or landline)

Our support services

Priority services helpline

0800 269 450 (2)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

Energy efficiency enquiries

0333 009 6999 (1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

Warm Home Discount enquiries

0333 009 7010 (1)
Mon-Fri 8am to 8pm

Debt helpline

0333 009 6992 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Independent debt advice

0808 156 6666 (from a landline)
0300 330 0519 (from a mobile)

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.