Our phone numbers
Useful numbers for existing customers
General account enquiries
0333 200 5100 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Check your balance, submit a meter reading or make a payment
0333 200 5108 (1)
Automated 24 hour line
Prepayment meter enquiries
0333 200 5110 (1)
Mon-Fri 8am to 6pm and Saturday 9am to 2pm
Smart meter enquiries
0333 200 5104 (1) (to book a Smart meter installation)
0333 009 7000 (1) (for Smart meter general enquiries)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Text telephone for customers with hearing difficulties
0800 096 2929 (2)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Switching to EDF Energy or renewing your tariff with us
Switching to EDF Energy (new customers only)
0333 009 7155(1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Renewing your energy tariff with EDF Energy (existing customers)
0333 200 5100 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Emergencies
Gas emergencies
0800 111 999 (2)
Electrical emergencies (power cuts)
105 (from mobile or landline)
Our support services
Priority services helpline
0800 269 450 (2)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Energy efficiency enquiries
0333 009 6999 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Warm Home Discount enquiries
0333 009 7010 (1)
Mon-Fri 8am to 6pm
Debt helpline
0333 009 6992 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Independent debt advice
0808 156 6666 (from a landline)
0300 330 0519 (from a mobile)
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.