I'm having trouble with a...
I'm having trouble with a...
ChangePrepayment meter (not smart)
To get a replacement top-up key, please fill out this form.
We can usually get it to you within five working days. Your first replacement is free; we might charge you for further replacements.
Need a new key in a hurry? Get in touch, as we might be able to arrange for you to pick up a key at your local top-up outlet.
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Meter and meter readings