My new home has an EDF smart meter. What do I need to do?

Update on the latest government announcement

On October 17, the new Chancellor confirmed their Energy Price Guarantee will now be in place until April 2023 and will be reviewing support beyond April 2023. 

Keep up to date with all the latest information visit our Energy Price Guarantee page & £400 Energy Bills Support Scheme.  Our agents won't have any additional information at this time if you call.

What you do next depends on whether you're an EDF customer yet:

I'm already with EDF.
I'm new to EDF.

But either way, you don't need to give us any meter readings. Your new smart meter sends us these automatically.

Already an EDF customer?

Log in to MyAccount, and tell us your new address and the date you moved.

Or you can give us your new details using the Chat button on the right, or by calling
0333 009 7000(1).

New to EDF?

You'll need to give us your contact details, and the date you moved in. We‘ll then set you up as the bill-payer for your new address.

To do this, click the Chat button on the right, or call 0333 009 7000(1)

Do I need to give you a meter reading?

There's no need to provide any meter readings. Your new smart meter sends us these automatically.

 

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Notes

  1. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure. 

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