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What help do you need with your meter?
ChangeHow do I activate my emergency credit?
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Your Smart Pay As You Go meter
How do I activate my emergency credit?
How do I activate my emergency credit?
ChangeIn-home display
What in-home display do you have?
Model type: IHDL
Your display will alert you when you are running low on credit
- Use the arrows navigate to 'Emergency Credit' from the list displayed
- Press the 'OK' button
IMPORTANT:
During certain periods when we always keep your supply on, for example overnight, you may build up a small amount of debt. If this happens you will see the amount owed the next morning at 9am.
If you are unable to top up, emergency credit will still be available for you but will be reduced by the amount of debt you have built up overnight. In the above example, only £7.50 more can be used before your supply will be disconnected. If you select emergency credit, your in-home display will show the full amount (£10) of emergency credit even though you actually have less than this amount. So it’s important that you top up very soon.
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Your Smart Pay As You Go meter