My top-up hasn't reached my meter. How do I add my UTRN?
Add UTRN via your in-home display
Your credit should reach your electricity meter within a few minutes of completing the steps – but up to 30 minutes for gas, as the meter only 'wakes up' every half hour.
Model type: Geo Trio II
- Press Menu (Home) then use the arrows to get to select ‘Top-up’.
- Select the fuel you wish to top up.
- Use arrows to select each digit and press 'Selection' button to confirm
- Once the whole code has been entered - confirm using the 'Selection' button
- Select OK to return to your home screen.
Credit still not loaded? Try moving your in-home display closer to your meter; or add your URTN directly to your meter.