Help if you've lost your energy supply
What help do you need with your power supply?
How can we help you get your supply back on?
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What to do if your smart meter suddenly stops working
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How do I activate my emergency credit?
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My top-up hasn't reached my meter. How do I add my UTRN?
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I've lost my smart Pay As You Go top up card
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My prepayment or Pay As You Go top up key or card isn't working
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I think my electricity meter’s been disconnected
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How do I access a prepayment meter's emergency credit?
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I've topped up, but my gas supply still hasn't come on
My top-up hasn't reached my meter. How do I add my UTRN?
Add UTRN via your in-home display
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Your credit should reach your electricity meter within a few minutes of completing the steps – but up to 30 minutes for gas, as the meter only 'wakes up' every half hour.
