Help if you've lost your energy supply

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Add UTRN via your in-home display

Take a look at our video to see how to add your UTRN to your meter manually via your in-home display.

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Your credit should reach your electricity meter within a few minutes of completing the steps – but up to 30 minutes for gas, as the meter only 'wakes up' every half hour.

Model type: Chameleon 3

  1. Press Menu and scroll through to find ‘Apply Top Up Code’ and press ‘OK’.
  2. Use arrows to scroll through the numbers and press ‘OK’ to select the number.
  3. When you have entered all the numbers press ‘OK’.
  4. ‘Top up Sent’ message and then ‘Top up Accepted’ appears on the screen.

Credit still not loaded? Try moving your in-home display closer to your meter; or add your URTN directly to your meter.

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