The meter you’re billing me for isn’t the meter at my address. What should I do?

It might be that the meter was changed at the property and we didn’t update the details at our end.

As long as it’s safe to do so, make a note of the meter’s serial number along with the details from any stickers or cards attached to it (these will often have the previous meter number, meter readings from the exchange and dates on them, which will help us see what’s changed). Then contact us so we can look into it for you. We might also ask you to send us a photo of the meter.

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