Manage your account

Contents

We're sorry if you're having issues logging in

Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111

What is MyAccount?

MyAccount gives you instant 24/7 access to your energy account online.

Go to MyAccount 

It only takes a minute to set up your MyAccount – all you need is your:

  • Postcode
  • EDF account number (12 digits long and it starts with ‘67’)

You can find your account number in the top right hand corner of your EDF bill, within your Welcome Pack, or in your 'Start Managing Your Account' email.

Go to MyAccount

Once you’ve set up your account, you can manage your energy online the quick and easy way. If you have more than one EDF account, we should be able to link them all to one MyAccount log in. Just contact us and we'll look into it for you.

What can you do in MyAccount?

You can:

  • View your balance, bills and statements
    See all your important documents in one handy place
     
  • Give us your meter readings
    Any time we ask you for a meter reading, all you need to do is log in and submit your reading
     
  • Pay your bills 
    Making a payment via MyAccount is simple (Direct Debit is even easier)
     
  • Set up a Direct Debit 
    It’s the easiest way to pay, and you get our cheaper Direct Debit rate
     
  • Manage your tariff 
    When the time’s right, you can find and change to a new tariff in just a few clicks
     
  • Update your details
    There’s no need to pick up the phone, just change your details quickly online
     
  • Change your contact preferences 
    You can go paper-free in an instant (please note, online-only tariffs are ‘paperless’ automatically)
     
  • View your energy use
    This is an option if you have a smart meter. Read more about what you can do in Energy Hub
     
  • Request a smart meter
    We’re rolling out smart meters across the country; you can find out if you can get one yet via MyAccount
     
  • Request a new prepayment key or card 
    This is an option if you have a prepayment meter

How do I view my bills and statements?

Log in to MyAccount and click on ‘My Bills/Statements’.

Or, on the EDF app go to the 'Bills & Pay' page and tap ‘View latest bill’ or ‘View Previous bills’.

We’ll keep your statements on the app and in MyAccount for two years. If you’d like to keep copies of them, you can save them as PDF files.

Can I have more than one name in MyAccount?

Unfortunately we can only show the main account holder’s name in MyAccount. But that doesn’t mean the names you’ve added aren’t on the account - check your bill to see them.

How can I change my EDF tariff?

Change tariff in MyAccount:

  • Log in to MyAccount
  • Click 'Change Tariff'
  • Follow the onscreen instructions

Change tariff in the EDF app

  • Go to ‘Profile’
  • Tap ‘Your tariff’
  • Tap ‘Choose your new tariff’, where you’ll be able to see the tariffs available to you

How to access MyAccount

When you're setting up MyAccount, you'll receive an email to verify your email address. Sometimes emails are automatically sent to 'spam' or 'junk' folders. So if the verification email hasn’t reached your inbox please check your other folders.

Once you've verified your email and finished setting up your MyAccount, you'll be able to log in via the website or the EDF app.

If you’re using a password manager, you might see a security error message when logging in to MyAccount from the EDF home page. Simply ignore this message and click on ‘continue’ as our log in form is secure. Alternatively, you could use our MyAccount log in page, which shouldn’t show any error messages.

To log out of MyAccount, click 'Accounts' in the top right hand corner of your screen, and select 'sign out'.

Accessing MyAccount when you leave EDF

We're sorry if you're having issues logging in

Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111

You can log in (or set up MyAccount) for 180 days after you have left EDF.

After this time you won't be able to log in and view any information.

The EDF app

Download the EDF app to easily make payments, receive notifications and send meter readings.

Download the app 

Does EDF have an app I can use?

Yes, we have an EDF app available for credit and PAYG customers only. This can be downloaded from the App Store or from Google Play.

Download on the App Store Get it on Google Play

What can I do in the app?

Find out more about what you can do in the EDF app and take a look at the terms and conditions for MyAccount and the EDF mobile app. 

Energy Hub

You can get the most of Energy Hub in MyAccount after you create your energy profile – all we need is a few quick details about your home.

Create your energy profile 

Once you've created your profile, you can get:

  • a personalised view of how much energy you use around the home on things like lighting, heating and cooking
  • tailored energy-saving advice that can help you cut your energy costs around the home, based on your energy use.

How do you work out my energy use and trends?

Your energy use and trends come directly from your smart meter, so the data is very accurate. You might see estimated or missing readings from time to time, because smart meters occasionally drop off the network. But you don't have to worry, as this is quite normal. Your meter usually reconnects automatically, and will quickly start sending readings again to bring everything up to date.

What's my Energy Breakdown?

Your Energy Breakdown tells you approximately how much energy you've used on things like lighting, heating and cooking. It's based on your meter readings, your energy profile and other factors, like the time of day and weather. Over time, as we get more data from your meter, your breakdown will become more and more accurate. The accuracy of your breakdown also depends on you keeping your energy profile up to date, so please remember to let us know of any relevant change.

Why are some parts of my energy graphs estimated?

If your smart meter doesn’t send us a reading for any reason, we’ll estimate the energy you used during that time. We’ll base this on the amount of energy you’ve used in the past.

You’ll see estimated consumption on the graph as grey, while the actual amounts you’ve used are red or blue. If we’ve had to estimate the energy you’re using for several days, it’s likely to be because we’ve been updating the software on your smart meter – it can’t send us readings while we’re doing that.

Why is the energy use I see in my Energy Hub different to my bills?

The figures you see in your Energy Hub and bills both stem directly from your smart meter. But the energy use and costs don't look the same because:

  • Your Energy Hub and bills cover different time periods.
  • Your standing charges and VAT are built into your Energy Hub costs; these are listed separately on your bill.
  • Your total bill is based on your meter readings, as well as any previous payments, instalment plans, credits and debits, and other charges.
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