Help if you've lost your energy supply
What help do you need with your power supply?
How can we help you get your supply back on?
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What to do if your smart meter suddenly stops working
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How do I activate my emergency credit?
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My top-up hasn't reached my meter. How do I add my UTRN?
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I've lost my smart Pay As You Go top up card
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My prepayment or Pay As You Go top up key or card isn't working
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I think my electricity meter’s been disconnected
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How do I access a prepayment meter's emergency credit?
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I've topped up, but my gas supply still hasn't come on
I've topped up, but my gas supply still hasn't come on
If your gas meter says 'OFF', follow these steps to turn it back on:
- Insert your card in your meter, making sure you're in credit.
- Once you've turned off all your gas appliances, press the red button on your meter.
- Your meter should now say 'HOLD for gas': press and hold the red button for about 10 seconds.
- Your meter should now say 'Release for gas': let go of the button, and your gas should be back on.