I've topped up, but my gas supply still hasn't come on

If your gas meter says 'OFF', follow these steps to turn it back on:

  1. Insert your card in your meter, making sure you're in credit.
  2. Once you've turned off all your gas appliances, press the red button on your meter.
  3. Your meter should now say 'HOLD for gas': press and hold the red button for about 10 seconds.
  4. Your meter should now say 'Release for gas': let go of the button, and your gas should be back on.

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