I've topped up but I don't see the credit on my meter

  • Your credit can occasionally get delayed, because your smart pay as you go meter can temporarily lose connection.
  • If you need to, you can add the credit manually (e.g. your balance is low and you need to get the credit onto your meter quickly).
  • You need your unique transaction reference number (UTRN) to add credit manually.

How do I manually top up with my UTRN?

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