Back to Help Centre I've topped up but I don't see the credit on my meter Your credit can occasionally get delayed, because your smart pay as you go meter can temporarily lose connection. If you need to, you can add the credit manually (e.g. your balance is low and you need to get the credit onto your meter quickly). You need your unique transaction reference number (UTRN) to add credit manually.How do I manually top up with my UTRN? Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to top Search the help centre Search (optional)
Back to Help Centre I've topped up but I don't see the credit on my meter Your credit can occasionally get delayed, because your smart pay as you go meter can temporarily lose connection. If you need to, you can add the credit manually (e.g. your balance is low and you need to get the credit onto your meter quickly). You need your unique transaction reference number (UTRN) to add credit manually.How do I manually top up with my UTRN? Did that solve your problem? SolvedI still need help