I've made a card payment, why hasn't my instalment plan changed?
Making a one-off payment will not change the amount you pay towards your instalment plan. It will instead be used towards your future energy usage and could therefore reduce your Direct Debit payment at your next review.
We review your Direct Debit twice a year. Please provide a reading when we ask, as long as it is safe for you to do so.
If you wish to make a payment towards an instalment plan, or pay it off in full, please contact us.