I've lost my smart Pay As You Go top up card

You don't need a top up card to add credit onto your meter.

• Log in or sign up to MyAccount; go to 'My payments' and select 'Make a payment'.
• Use our automated phone line – call 0333 009 7111(1) at any time of day or night.
• Go to your local PayPoint retailer; all you need is your top up ID.

To order a new card online

1. Go to 'My payments' in MyAccount and click 'Order a new top up card'.
2. Choose whether you need a new card for electricity or gas.
3. Once you've confirmed your order, you'll be given the option to print off a new card too.