Currently we're having some technical problems with our telephone system. We apologise in advance if you've been affected by this. We're working to fix the issue as quickly as possible. In the meantime, our online services are still available.
I’ve just moved house – when will I get my final bill?
We’ll send your final bill to your forwarding address within five days of your move (or a little longer if we're waiting for your final meter readings). But only if you've already told us about your move.
You can tell us you're moving out by going to 'Moving home' in MyAccount up to 14 days before your move, or up to 90 days after it. You can get a new energy deal for your new home at the same time!