I’m switching to EDF. When do I need to provide my first meter reading?
Welcome to EDF, we're glad to have you on board.
The welcome pack we send you to confirm your new tariff details also gives you key dates for your diary - including when we need your first meter reading/s.
As we use this reading to open your account and bill you accurately, it's important to submit your meter readings within the specified time period. If we are supplying you with two fuels, you may get different dates to submit your first electricity and gas readings.
If you submit your meter reading/s too early or too late, we have to agree an estimated reading with your previous supplier. Your first EDF bill will be based on this estimated reading.
You can submit your meter reading/s via:
- MyAccount - you'll need your postcode and EDF account number to register
- the EDF app
- our automated phone line - call 0333 200 5108(1)
Remember: only read your meter if it's safe and practical to do so. Talk to one of our customer service advisors using the Chat button on the right if you think it's unsafe.
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.