I want a refund of my account credit

If you pay by Direct Debit, it's usual for your account to appear in credit for part of the year. We'll check your Direct Debit twice a year to keep your payments on track.

You'll get a refund automatically if you've £40 or more of credit at the end of your billing year. If you have less than £40 credit in your account, we'll put it towards your future energy costs.

Don't want to wait for an automatic refund?

  1. Make sure you've submitted a meter reading within the past 10 days.
  2. Fill in our online refund form.
  3. See your credit refund in your bank account within three working days.

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