If you pay by Direct Debit, it's usual for your account to appear in credit for part of the year. We'll check your Direct Debit twice a year to keep your payments on track.
You'll get a refund automatically if you've £40 or more of credit at the end of your billing year. If you have less than £40 credit in your account, we'll put it towards your future energy costs.
Don't want to wait for an automatic refund?
- Make sure you've submitted a meter reading within the past 10 days.
- Fill in our online refund form.
- See your credit refund in your bank account within three working days.