Managing your energy plan and your MyAccount
How can we help you manage your energy plan or MyAccount?
What help do you need to edit your information?
I need to change my personal details
You can go to MyAccount or log in to the app to change your:
- Email address
- Phone number
- Contact preferences
- Password
You'll need to contact us if you need to:
- Change the spelling of your account name
- Change your account name (e.g. to your married name)
- Change the name of the account holder (e.g. from your partner's name to your own)
- Add a partner's name to your account
- Change your correspondence address
We're sorry if you're having issues logging in
Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111