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I have received a letter to have my gas meter exchanged. Would you book this?

Unfortunately not.

If you have not agreed a scheduled appointment with us then this sounds like you may have received a letter from the meter owner. The meter owner will get in touch with you directly to arrange a meter exchange when the meter is due for its scheduled replacement.

If you are in doubt about who has sent the letter, and it is not obvious from the letter, refer to your gas meter where you should be able to locate a sticker advising who owns the meter.

If you are unable to identify the meter owner, please don't hesitate to get in touch with us using the Chat button on the right and we can assist you further.

Please note:

We will be sending out correspondence in relation to our smart meter programme which will be commencing over the next few years. If you receive a letter in relation to the installation of a smart meter, you will need to get in touch with the relevant party as instructed within the letter.