I have a debt with you. Is there help available?
There are things you can check to help explain if and why you’re in debt.
Bill accuracy – is your latest bill based on an accurate meter reading? Log in or sign up to MyAccount to view your most recent bill or submit a meter reading.
Getting the best tariff and payment method – EDF Energy offers a variety a tariffs and payment methods that could help you save money. Log in or sign up to MyAccount to review your account now.
Cutting your energy use – small things can make a big difference. We’ve got lots of tips on energy saving and reducing your consumption.
Managing your money – if you’re having financial difficulties, our partner Citizens Advice Plymouth may be able to give you some impartial advice. Request a referral.
Increasing your income – are you receiving all the benefits you are entitled to? Our partner IncomeMax may be able complete a full benefit health check to see if we can maximise your income. Use our tool to request a referral
EDF Energy Customer Support Fund – you may be eligible to apply for a grant towards clearing your electricity and/or gas debts. In order to increase your chances of success, we strongly advise you complete all of the steps before applying.
For more information or to complete the application form, please click here.