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I can’t see my Warm Home Discount rebate on my Smart Pay As You Go meter but I’ve had notification to say it’s been applied, what should I do?

You may need to enter your Unique Transfer Reference Number (UTRN) on your meter. If we have a mobile number for you, we’ll have sent this to you as an SMS. You can also find it in MyAccount.

You can find out more about how to get your UTRN and there are instructions for how to enter it into your meter.

If you can’t access your UTRN or if your rebate still isn’t showing after you enter it, then we can help. Get in touch by calling us on 0333 009 7020(1), using the live chat on our website or contacting us on WhatsApp at 07480 802942.


†Messages and data are charged by your mobile service provider at your standard rate.

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