Help if you've lost your energy supply

What help do you need with your power supply?

I can smell gas. What should I do?

Call the National Grid emergency line straight away on 0800 111 999(1).

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the National Grid emergency line free on 0800 111 999(1).

You can read more about how we support our customers in emergency situations.

Did that solve your problem?

SolvedI still need help


  1. Lines are open 24 hours a day.

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home