Type another question

I’ve moved into a property that’s supplied by EDF Energy. What do I need to do?

If you were an EDF Energy customer at your previous address

We should be able to move your tariff to your new address (although there are some situations where we can’t – you can find out more about those here). We’ll even get in touch with the existing supplier to organise it.

Log in to MyAccount to tell us you’ve moved (if you haven’t already signed up you’ll need your account number to register – you can find this on your bill and any emails from us).

Make sure you have the following details handy when you contact us:

  • Your account number
  • The address of your new home
  • Your opening meter readings.

Alternatively, you can contact us using the green Chat button on the right.

Or call us on 0333 200 5100(1) – we’re here from Monday to Friday, 8am to 8pm and on Saturdays from 8am to 2pm.

If you’re new to EDF Energy

Call us on 0333 200 5100(1) and we’ll add your details to the account.

Please have your opening meter readings with you when you call. We’re open from Monday to Friday, 8am to 8pm and on Saturdays from 8am to 2pm.

If there’s an EDF Energy prepayment (pay as you go) meter at your new home

You’ll need to get in touch with us. You can find out more about this here.


(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.