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How do I turn on and reconnect my smart Pay As You Go meter after running out of credit?

Your smart pay as you go meter will automatically disconnect when you run out of credit or when you use up all of your emergency credit.
 To get reconnected:
  1. Top up with credit – remember to add enough to pay back any emergency credit you've used; for example, if you've used all your emergency credit, you need to add at least £11.
  2. Activate your supplywatch our video to find out how to activate your supply; or follow the instructions below.


To activate your electricity supply:

  1. Press 'Menu' on your in-home display.
  2. Press 'Activate supply'
(You can also follow the instructions on your PAYG electricity meter.) 

To activate your gas supply:

  1. Press any button on your PAYG gas meter to wake it up.
  2. Press the black button ('B') on your meter  –  you'll see 'For gas' appear in the bottom half of the screen.
  3. Now press and hold the black button until told to release.
  4. Press and hold the red button ('A') when asked to confirm your appliances are turned off;  keep holding until told to release.
  5. Wait for the valve to open – your screen should now say 'Credit ON'.
If you're struggling to reconnect, get in touch by clicking the Chat button on the right. Visit our smart meter user guides page for general advice on how to use your smart PASG meter. 

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