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How do I read my meter?

There are different types of gas and electricity meters. How you read your meter will depend on the type you have. It’s important to get it right, as it’s the only way we can bill you accurately.

Do you know that you should only submit your meter readings when we request them? Giving them too early or too late could confuse matters.

'Standard' meter

Our meter reading guide tells you how to read your standard meter.

Multi-rate meter

You'll have a multi-rate meter if your energy is supplied at more than one price; for example, if you have different day and night rates.

Our meter reading guide tells you how to read your multi-rate meter.

If you have any problems providing your reading, or are unsure about what to do, use the green Chat button on the right.

Smart meter

You don't have to read your smart meter, as it automatically sends us your meter readings.

View our smart meter guide for more information.