How do I pay back emergency credit on my smart pay as you go meter?

We'll automatically take a payment for your emergency credit – and any other debt that's accumulated while you were using emergency credit – as soon as you top up your smart pay as you go meter.   So you need to top up your meter with enough credit to pay for:

• any emergency credit you have used
• any missed standing charges 
• any missed instalment plan payments
• your ongoing energy use

To see how much you owe:

1. Press 'Menu' on your in-home display.
2. Use the arrows to scroll to the 'Debts to clear' screen.
3. The figure you see on this screen tells you how much you owe.

Please get in touch if you've any other questions about emergency credit – click the Chat button on the right of this page.