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How do I get, or change, a prepayment meter installation appointment?


  • Get in touch to arrange an appointment for a prepayment meter installation by clicking the Chat button on the right.
  • If you need to change your appointment – or if it hasn't gone ahead for any reason – click on Chat, or call 0333 200 5110 (1) to rearrange.
  • This information is for prepayment meters only; it's not for pay-as-you-go smart meters.


(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

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