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How do I get emergency credit on my smart pay as you go meter?

Watch our video to find out how to activate your emergency credit – or follow the instructions below:
  1. Press 'Menu' on your in-home display, then choose 'Select Emergency Credit' by pressing 'OK'.
  2. Press the electricity or gas symbol to choose which fuel you want to access the emergency credit for.
  3. Once activated, you have £10 of emergency credit to spend (for each fuel); your meter will disconnect when your emergency credit runs out.
What to look out for on your in-home display
  • 'Emergency credit selected': this tells you that you've activated your emergency credit, but still have some of your own credit left
  • 'Emergency credit in use': this means you've run out of credit and are now paying for your energy with emergency credit.